Faq FAQ
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Frequently Asked Questions

Practical answers about scans, findings, uptime, incidents, the public Status Page, administration, sessions and troubleshooting.

Getting started

Where should a new user begin?

Open the Dashboard, follow the highlighted Next best action, launch one authorized scan, configure one uptime target and test alerts.

Where can I see the connected account?

The top header displays the account name and email. If no account is active, it displays Not signed in.

Where is the Analyzer version?

The version is displayed at the top-left of the sidebar, under Security Analyzer.

Security scans

May I scan any public website?

No. You must own the target or have explicit authorization. The confirmation in New scan is mandatory.

Which scan profile should I choose?

Use quick for a fast baseline, standard for normal audits and deep when you accept a longer and broader execution.

Why did a scan job fail?

Open Scan jobs and read the live log. Common causes include missing tools, permission problems, license validation, timeout or a blocked pre-flight check.

Does a high score mean the site is perfectly secure?

No. The score reflects automated coverage. Review the decision, findings, skipped tools and timeout tools.

What is the difference between Runs and Targets?

Runs is the chronological history. Targets groups those runs by website.

Findings

When should I mark a finding Fixed?

Only after a real correction has been applied. Use Retest needed when a new scan must confirm the fix.

What does Accepted risk mean?

It means the issue is understood and deliberately accepted as a documented business decision.

What is a false positive?

A scanner result that does not apply after technical validation. It must not be used simply to hide an inconvenient finding.

Uptime

Why is there no uptime percentage yet?

The scheduler needs stored probes in the selected time window. Run Test now or wait for scheduled collection.

What is Expected HTTP code?

Use it when the normal response is not HTTP 200, for example 401, 403 or 405 on a deliberately protected endpoint.

Does disabling monitoring remove historical probes?

No. It stops future scheduled checks. Existing probes and incidents remain stored unless explicitly deleted.

How many daemons are created for many users?

One central scheduler handles all active users and all monitored targets. A new systemd service is not created per user or per site.

Incidents

When is an incident opened?

An incident is opened when monitoring detects an outage state that is not already represented by an open incident.

Should I resolve incidents manually?

Normally recovery closes them automatically. Manual resolution is for correcting an exceptional operational state.

Why mark an incident as test?

Test incidents remain available for validation but can be excluded from production SLA and incident reporting.

Status Page

Is the public Status Page really public?

It is reachable without dashboard authentication when enabled, but only through its non-guessable token URL.

How do I hide one monitored site?

Open Configure uptime, edit the target and set Public status page to hidden.

What happens if I disable a target?

It is no longer scheduled and is never published on the public Status Page.

Administration

Why can I not open Scheduler or Cleanup?

These pages are restricted to configured owner accounts.

What does Cleanup delete?

It deletes dashboard scan history from SQL. It is destructive and requires a backup and owner authorization.

Account

How do I log out?

Use Logout in the top-right header or the existing Logout entry in the sidebar.

How long does the dashboard session last?

The configured session lifetime is seven days unless the session is invalidated earlier by logout or expiration.

Troubleshooting

What should I provide to support?

Provide the Analyzer version, exact page, action, timestamp, visible error and relevant sanitized log lines. Never include secrets.

Need the complete procedure?

Open detailed Online Help